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As Taylor Truck Line owner Rob Taylor sees things, there's
nothing very complicated about building a successful trucking
company. There are just three rules: Pick up and deliver on
time, all the time; do everything possible to service your
customers; be open minded and completely honest. Rob learned
these principles from his father Jerry, who began trucking full
time in 1957, and soon established himself as a man to whom
"customer service" was more than a mere slogan. It was the
foundation of his business. Slowly, but solidly, Jerry began to
add trucks to his fleet, always careful not to grow beyond his
ability to provide customers with the highest quality service,
and drivers with a fair, friendly place of employment. In 1989,
Rob bought the company from his father and, after several years,
began expanding its dry van and flatbed operations. Today,
Taylor Truck Line is a thriving carrier, transporting a variety
of products across |
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growth is driven solely by the demand of customers, many of whom
are America's premier manufacturers. And although their
transportation needs differ, they all have one requirement in
common: consistent high quality service. To the people who make
up Taylor Truck Line, trucking is not a job; it's a way of life,
a career, an essential part of the American economy. This
attitude is what separates Taylor from its competitors. It is
the difference between toil and fulfillment, between service
that's adequate and performance that's excellent. The effect of
Taylor Truck Line's positive attitude is apparent in all the key
indicators. The company's on-time record is one of the best in
the industry. Its safety rating is among the highest. Freight
claims are almost nonexistent. And the annual percentage of
driver turnover is low by any standard. |
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...Today and Beyond |
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Running a successful trucking company today takes more than good
tractors and trailers and drivers. It takes a willingness to
change with the times. Here too, Taylor Truck Line excels. The
company's management has always viewed change as a normal
business process, where growth and diversification are dictated
by customers' needs. During the past several years, for example,
truckload capacity has increased enormously, and the number of
services has doubled. Taylor now offers dedicated fleets,
electronic data interchange, just-in-time deliveries, LTL
capability in certain lanes, team drivers and system-wide
satellite communications. For additional logistic needs, the
company also provides full-service freight brokerage through
Taylor Logistics Inc. It's hard to imagine where the future will
lead technology and the trucking industry. But, wherever it is,
Taylor Truck Line will be there as well, in step
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cutting edge. Of course, not everything is subject to change. Taylor's founding principles -- that promises to customers will be honored, that transactions be honest, that employees be respected and paid fair wages, and that relationships be based on trust -- all remain unaltered from their inception almost five decades ago. When Jerry Taylor started the company in 1957, business deals required no more than a handshake, and customer service was a personal commitment. Today, trucking has become much more complex, but to the people of Taylor Truck Line, customer service is still a commitment to be made personally and taken seriously. |
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