As Taylor Truck Line owner Rob Taylor sees things, there's nothing very complicated
about building a successful trucking company. There are just three rules: Pick up and
deliver on time, all the time; do everything possible to service your customers; be open
minded and completely honest. Rob learned these principles from his father Jerry, who
began trucking full time in 1957, and soon established himself as a man to whom
"customer service" was more than a mere slogan. It was the foundation of his business.
Slowly, but solidly, Jerry began to add trucks to his fleet, always careful not to grow beyond
his ability to provide customers with the highest quality. service, and drivers with a fair,
friendly place of employment.In 1989, Rob bought the company from his father and, after
several years, began expanding its dry van and flatbed operations. Today, Taylor Truck
Line is a thriving carrier, transporting a variety of products across the country. Its continued
growth is driven solely by the demand of customers, many of whom are America's premier
manufacturers. And although their transportation needs differ, they all have one
requirement in common: consistent high quality service. To the people who make
upTaylor Truck Line, trucking is not a job; it's a way of life, a career, an essential part of the
American economy. This attitude is what separates Taylor from its competitors. It is the
difference between toil and fulfillment, between service that's adequate and performance
that's excellent. The effect of Taylor Truck Line's positive attitude is apparent in all the key
indicators. The company's on-time record is one of the best in the industry. Its safety rating
is among the highest. Freight claims are almost nonexistent. And the annual percentage of
driver turnover is low by any standard.
Running a successful trucking company today takes more than good tractors and trailers and
drivers. It takes a willingness to change with the times. Here too, Taylor Truck Line excels. The
company's management has always viewed change as a normal business process, where
growth and diversification are dictated by customers' needs. During the past several years, for
example, truckload capacity has increased enormously, and the number of services has
doubled. Taylor now offers dedicated fleets, electronic data interchange, just-in-time deliveries,
LTL capability in certain lanes, team drivers and system-wide satellite communications. For
additional logistic needs, the company also provides full-service freight brokerage through
Taylor Logistics Inc. It's hard to imagine where the future will lead technology and the trucking
industry. But, wherever it is, Taylor Truck Line will be there as well, in step with thecutting edge.
Of course, not everything is subject to change.Taylor's founding principles -- that promises to
customers will be honored, that transactions be honest, that employees be respected and paid
fair wages, and that relationships be based on trust -- all remain unaltered from their inception
almost five decades ago. When Jerry Taylor started the company in 1957, business deals
required no more than a handshake, and customer service was a personal commitment.
Today, trucking has become much more complex, but to the people of Taylor Truck Line,
customer service is still a commitment to be made personally and taken seriously.